Palo Alto Failed To Fetch Device Certificate Tpm Public Key Match Failed -

Troubleshooting Palo Alto: Failed to Fetch Device Certificate - TPM Public Key Match Failed

request certificate device-certificate generate

• VPN authentication (e.g., GlobalProtect with device cert)
• Secure boot / integrity measurement
• Hardware-based key attestation

How to resolve the TPM public key match failed error? VPN authentication (e

Telemetry Sync: Some users report success by running request certificate fetch followed immediately by request device-telemetry collect-now. How to resolve the TPM public key match failed error

1.1 "Failed to Fetch Device Certificate"

This indicates that the Palo Alto client (GlobalProtect) or the firewall itself attempted to locate and retrieve a machine certificate stored on the endpoint. Device certificates are used for mutual authentication (machine-level auth), not user-level auth. The client cannot find a valid certificate that meets the firewall’s requirements. VPN authentication (e.g.

Reboot (for Bug PAN-313623): If you are running affected versions of PAN-OS 12.1, a reboot may be necessary to clear the /opt/pancfg/mgmt/ssl/private/ directory and free up partition space. When to Contact Palo Alto TAC

Hollis leaned over her shoulder. “Which device?”