The Hardware Information Does Not Match With Your Dongle Autodata ^new^ -

How to Fix "The hardware information does not match with your dongle" in Autodata

Under Power Management, uncheck "Allow the computer to turn off this device." 4. Check for Registry Conflicts How to Fix "The hardware information does not

3. Check Hardware ID

  • Feature: Verify the hardware ID of your dongle matches what's expected.
  • Action: Go to Device Manager > Universal Serial Bus controllers > Dongle Device > Properties > Details > Hardware IDs.

Method A: Using the Dongle Management Tool (For modern Autodata 3.xx and 4.x)

  1. Navigate to your Autodata installation folder (usually C:\Program Files (x86)\Autodata Limited\Autodata).
  2. Look for an executable called DongleManager.exe, LicenseTool.exe, or ActivationWizard.exe.
  3. Run it as Administrator.
  4. Select Deactivate or Return License. (This frees the license from the old hardware fingerprint.)
  5. Wait for confirmation that the license has been returned to the dongle.
  6. Now change your hardware (if you are moving to a new PC) or perform the hardware upgrade.
  7. Run the same tool again and select Activate or Bind to this computer.
  8. The software will write a new hardware fingerprint to the dongle. The error should vanish.

Re-run the Sentinel Protection Installer or Start Emulator script provided with your software package. Regional Settings: Feature: Verify the hardware ID of your dongle

| Cause | Probability | Typical Scenario | | :--- | :--- | :--- | | Wrong dongle inserted | 45% | Multiple Autodata versions in the same workshop. | | Driver corruption after Windows Update | 30% | Windows 10/11 auto-updated the USB or HASP driver. | | Software auto‑update mismatch | 15% | Autodata updated itself, but the dongle license is for an older version. | | Hardware change on PC | 7% | Replaced motherboard or cloned HDD to SSD. | | Physical dongle damage | 3% | Bent pins, electrical surge, or liquid damage. | Method A: Using the Dongle Management Tool (For

System Mode: Some versions require Windows to be in Test Mode to allow unsigned emulator drivers to function. Troubleshooting & Fixes

Warning: Only attempt this if you are comfortable with Regedit.